How to fix the Crunchyroll website’s black screen?

Crunchyroll is a major streaming network with millions of viewers worldwide that provides a diverse selection of anime and Asian material. However, encountering a black screen while accessing Crunchyroll can be frustrating. This article provides a comprehensive guide on troubleshooting steps to fix the Crunchyroll website black screen issue. Following these steps, users can regain access to their favorite anime and enjoy uninterrupted streaming on Crunchyroll.

Clear Browser Cache and Cookies

Often, a buildup of cached data or cookies in your browser can cause issues with website functionality, including the Crunchyroll black screen problem. This problem can be resolved by clearing your browser’s cache and cookies. To do so, use the following procedures for major browsers:

Chrome Browser

To clear browsing data, go to “Settings” > “Privacy and security” > “Clear browsing data.” Click “Clear data” after selecting “Cached images and files” and “Cookies and other site data.”

Mozilla Firefox

Choose “Options” > “Privacy & Security” > “Cookies and Site Data.” Click “Clear Data,” then pick “Cookies and Site Data” and “Cached Web Content,” then click “Clear.”


Go to “Safari” > “Clear History” and choose the desired time range. Select “Clear History” to clear cache and cookies.

Disable Browser ExtensionsHow to fix the Crunchyroll website's black screen?

Browser extensions or add-ons may obstruct the correct operation of the Crunchyroll website, resulting in a black screen. Disabling or removing extensions related to ad blockers, VPNs, or content blockers can help resolve the problem. Access your browser’s extensions or add-ons settings, disable them individually, and refresh the Crunchyroll page to check if the black screen issue persists.

Update Browser and Plugins

Outdated browsers or missing plugins can cause compatibility issues, resulting in a black screen on Crunchyroll. Ensure your browser and any necessary plugins (such as Adobe Flash Player or HTML5 video player) are up to current. Visit the official websites of your browser and plugins to download and install the latest updates. After updating, restart your browser and try accessing Crunchyroll again.

Disable Hardware Acceleration

Enabling hardware acceleration in your browser can sometimes conflict with certain websites, leading to display issues like the Crunchyroll black screen. Disabling hardware acceleration can help resolve this problem. Here’s how to accomplish it in the most common browsers:

Chrome: Navigate to “Settings” > “Advanced” > “System.” Uncheck the “Use hardware acceleration when available” box.

Mozilla Firefox users should go to “Options” > “General” > “Performance.” Uncheck the “Use recommended performance settings” option, followed by “Use hardware acceleration when available.”

Check the Internet Connection and Disable VPN

A poor or unstable internet connection can contribute to the Crunchyroll black screen issue. Restart your modem/router or move to a different network to ensure a steady internet connection. Furthermore, if you use a VPN (Virtual Private Network), consider temporarily disabling it, as VPNs can often interfere with streaming services like Crunchyroll.

Try a Different Browser

If the black screen problem persists, try accessing Crunchyroll using a different browser. Sometimes, browser-specific issues can affect the display of certain websites. Test Crunchyroll in other browsers, such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari, to see if the black screen is browser-related or browser-specific.

Update Operating System and Graphics Drivers

Check that your operating system and graphics drivers are current. Outdated drivers or software might cause compatibility difficulties, resulting in display troubles for streaming sites such as Crunchyroll. To download and install the latest updates, go to the official websites of your operating system (Windows, macOS, etc.) and the graphics card manufacturer (NVIDIA, AMD, Intel).

Contact Crunchyroll Support

If the black screen issue persists despite trying the above steps, it is advisable to contact Crunchyroll support for further assistance. Please send them specific details about the problem, including any troubleshooting actions you have previously performed. They will be able to provide specific guidance and help resolve the problem.

Disable Antivirus or Firewall Settings

Sometimes, overly strict antivirus or firewall settings can interfere with websites like Crunchyroll, causing a black screen issue. Turn off your antivirus software or adjust the firewall settings to allow Crunchyroll to access the necessary resources. Once the problem has been repaired, remember to re-enable your antivirus protection.

Try Incognito or Private Browsing Mode

Launch your browser in incognito or private browsing mode and access Crunchyroll. This mode turns off browser extensions and uses default settings, which can help identify if any extensions or settings are causing the black screen issue. If the website works fine in incognito mode, you may need to troubleshoot or turn off specific extensions or settings in your regular browsing mode.

Check System Date and Time Settings

Incorrect system date and time settings on your device can sometimes lead to issues with website functionality, including the Crunchyroll black screen problem. Ensure your device’s date, time, and time zone settings are accurate. If necessary, set them to update automatically to prevent any discrepancies.

Disable Browser Security Software

Certain browser security software, such as internet security suites or privacy tools, can interfere with the proper functioning of websites. Turn off any installed security software and check if the Crunchyroll black screen issue is resolved. Remember to re-enable the software once you have finished troubleshooting.

Clear DNS Cache

Clearing the DNS (Domain Name System) cache on your device can sometimes resolve issues related to website connectivity. Open the command prompt (Windows) or terminal (Mac), then type “ipconfig /flushdns” (Windows) or “sudo killall -HUP mDNSResponder” (Mac).. Once the DNS cache is cleared, try accessing Crunchyroll again.

Disable Browser Proxy Settings

Proxy settings configured in your browser can sometimes cause conflicts with website access. Turn off any proxy settings you have enabled, and try accessing Crunchyroll again. To do this, go to your browser’s settings and navigate to the network or proxy settings section to turn off active proxies.

Optimize Device Performance

A device with low resources or experiencing performance issues can struggle to display websites properly, leading to a black screen issue. Ensure your device has enough storage space, close unnecessary applications and processes running in the background, and perform regular maintenance tasks such as disk cleanup and defragmentation. It can help improve your device’s performance and alleviate potential issues with Crunchyroll.


Encountering a black screen while trying to access Crunchyroll can be frustrating. Still, by following these troubleshooting steps, users can resolve the issue and enjoy uninterrupted streaming of their favourite anime content. Clearing browser cache and cookies, disabling extensions, updating browsers and plugins, disabling hardware acceleration, checking the internet connection, trying a different browser, updating the operating system and graphics drivers, and contacting Crunchyroll support are effective methods to address the Crunchyroll website black screen issue. With these steps, users can enjoy a seamless streaming experience on Crunchyroll.

Nayab Kiran

A highly skilled and professional WordPress developer and publisher. My expertise lies in creating visually stunning and functional websites that captivate users. Furthermore, I excel as a content writer, crafting unique and engaging content across various niches. Through my entrepreneurial skills, I assist businesses in achieving professional growth and success.

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